Hewlett Packard Enterprise

HPE Pointnext Services Technical Account Manager (BB-F1DAA)

Encontrado en: Neuvoo CR

Descripción:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job Description

Technical Account Managers develop and maintain a strong relationship with customers and HPE assigned account teams to contribute to the overall service experience. Key focus will be delivering proactive services and providing technical guidance to customers.

  • Establish understanding of customer’s business and IT environment
  • Develop and maintain strong knowledge of HPE technologies and HPE Pointnext Services offerings to provide advice and share best practices
  • Identify potential problems and recommend solutions to prevent occurrence
  • Communicate clearly and concisely to demonstrate value add of proactive deliverables
  • Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth
  • Deliver to HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work.
  • Education and experience required:

  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 2 to 3 years working experience in related fields desired.
  • Knowledge and skills:

  • Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography
  • Written and verbal communication, presentation, and persuasion skills; mastery in English
  • Customer service
  • Self-starting with desire to learn quickly and develop skills
  • Detail oriented
  • Organize, plan, prioritize and accomplish tasks in timely manner
  • Active listening and influencing
  • Collaborative and team player
  • Data analytics and trend analysis
  • Critical thinking and problem solving
  • Ability to work independently and make decisions with minimal supervision
  • Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)
  • Issue and resolution management
  • Optional, highly recommended skills :

  • Experience in troubleshooting in a technical environment
  • Knowledge in server, network and storage technology
  • Ability to analyze trends and make customer solution-oriented recommendations
  • Experience in understanding process of hardware replacement, firmware upgrades and installing patches
  • Join us and make your mark!

    We offer:

    A competitive salary and extensive social benefits

    Diverse and dynamic work environment

    Work-life balance and support for career development

    An amazing life inside the element! Want to know more about it?

    calendar_todayhace 2 días

    report

    info Full time

    location_on Heredia, Costa Rica

    work Hewlett Packard Enterprise

    Aplicar:
    Autorizo expresamente a Términos y condiciones

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