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Accountable for providing an efficient delivery service, obtaining “best in class” logistics performance and ensuring an efficient, safe, cost effective and customer focused transport delivery service in compliance with best practices and standards. Submits delivery plans on a daily basis to loading terminals and transporters. In charge of handling delivery problems during the execution of delivery plans.
Ensures efficient routing and scheduling of loads. Ensures that the customer offer is being fully met, customer expectations are exceeded, and ‘best in class’ delivery efficiencies are achieved. Submits requests to terminals for extra opening hours when needed. Manages requests for additional spot trucks in coordination with the Transport Coordinator. Attend to queries and prioritizes emergency deliveries.
Ensures that daily deliveries are executed as planned and manages any delivery issues (ie. weather problems, diversions, traffic, etc.). Attends to customer queries and prioritizes emergency deliveries if required. Provides customer service agents and sales representatives with up to date information regarding the execution of the delivery plans, maintaining good communication with haulers and terminals.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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High school diploma or Undergraduate University Degree.
At least 1 year of experience in similar positions preferably in customer service/logistics.
Knowledge of Microsoft Office
Fluent in English an advantage
Capable of making decisions and solving
Planning and organizing
Able to prioritize work tasks
Accuracy and ability to work with lots of data and many interfaces
Problem solving and analytical skills – able to problem solve independently and in a timely manner
Good communication skills
Able to identify improvements
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