NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SaaS Application Administrator - Clarizen to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).
90% System Administration The Clarizen PPM Administrator supports the various needs of the Enterprise for all PPM related activities Assists employees, or other customers by answering questions related to PPM processes, procedures and services. Troubleshoots complex customer and system issues including, but not limited to, error messages, login difficulties, access denials, interface errors, data issues and process failures. Manages PPM data maintenance processes, including mass updates to users and /or related data, as well as detailed report request. Clarizen administration: user license provisioning, system settings review, end-user documentation and system configuration (workflows, validation rules, custom fields, etc.) based on internal product decisions. Escalate issues to Clarizen (vendor) support team and own the interaction with them on support tickets.
10% Reporting Modify or Create new standard and/or adhoc report requests Prepare, consolidate and send scheduled and/or automated reports
Required Qualifications University degree in IT, Computer Science or equivalent experience 1 or more years successfully working as an application support specialist or related experience. Proficiency with MS Office Suite (Word, Excel, PowerPoint), especially in Excel. Advanced English level Excellent verbal, written and technical communication skills and interpersonal skills Strong problem-solving skills and attention to detail Demonstrated ability to multi-task and work effectively within tight schedules
Preferred Qualifications myPPM/Clarizen support admin experience. Experience working with ITIL v4 Experience working with Agile methodologies Experience using application program interfaces (APIs) to transfer data between systems.