NTT DATA Services

SaaS Application Administrator - Clarizen (BB-CE171)

Encontrado en: Neuvoo CR

Descripción:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SaaS Application Administrator - Clarizen to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).

Job Responsibilities:

90% System Administration

  • The Clarizen PPM Administrator supports the various needs of the Enterprise for all PPM related activities
  • Assists employees, or other customers by answering questions related to PPM processes, procedures and services.
  • Troubleshoots complex customer and system issues including, but not limited to, error messages, login difficulties, access denials, interface errors, data issues and process failures.
  • Manages PPM data maintenance processes, including mass updates to users and /or related data, as well as detailed report request.
  • Clarizen administration: user license provisioning, system settings review, end-user documentation and system configuration (workflows, validation rules, custom fields, etc.) based on internal product decisions.
  • Escalate issues to Clarizen (vendor) support team and own the interaction with them on support tickets.
  • 10% Reporting

  • Modify or Create new standard and/or adhoc report requests
  • Prepare, consolidate and send scheduled and/or automated reports
  • Required Qualifications

  • University degree in IT, Computer Science or equivalent experience
  • 1 or more years successfully working as an application support specialist or related experience.
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint), especially in Excel.
  • Advanced English level
  • Excellent verbal, written and technical communication skills and interpersonal skills
  • Strong problem-solving skills and attention to detail
  • Demonstrated ability to multi-task and work effectively within tight schedules
  • Preferred Qualifications

  • myPPM/Clarizen support admin experience.
  • Experience working with ITIL v4
  • Experience working with Agile methodologies
  • Experience using application program interfaces (APIs) to transfer data between systems.
  • calendar_todayhace 1 día

    Empleos similares

    location_onCosta Rica

    work NTT DATA Services

    Aplicar:
    Autorizo expresamente a la Términos y condiciones