Infrastructure Support Technician - Junior (BB-D5917)
Encontrado en: Neuvoo CR
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The perks of being an Equifax employee?
We offer excellent compensation packages with high-reaching market salaries, along with the works: comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
What you’ll do:
Ensure maximum service availability and performance of the supported systems.
Effectively communicate incidents to customers, internal business and management teams.
Provide support to different teams.
Ensuring that support teams are involved quickly and are able to fulfill responsibilities in a timely, cooperative, and professional manner.
Provide expedient answering of phone calls, emails and chats as per established SLAs.
Gather appropriate and thorough information from customers to allow incidents to be documented, analyzed, and mitigated in a timely manner.
Open, update ,maintain and close incident records in the ServiceNow system.
Ability to consume and analyze information quickly and decisively to allow for proper escalations and decision making.
Communicate effectively to external customers as well as senior leaders.
Diligence and attention to detail are key skills along with the ability to multitask and prioritize work appropriately.
Must have the ability to act with urgency but remain calm and professional in high stress situations.
English 90%+ (oral communication)
Software support experience
Ticket management systems experience
Excellent Customer service
Focused on details
Ability to document
Working under pressure
Call center experience (QA/METRICS/SCHEDULE ADHERENCE)
Excellent communication skills
Extra points for any of the following:
Genesys Call System
AppDynamics monitoring/ analysis tool
Apica – Customer Experience monitoring tool
ExtraHop monitoring/ analysis tool
PagerDuty – Support Engagement and Alerting tool
Success attributes of an Equifax employee; does this describe you?
Think and act differently
calendar_todayhace 13 horas
info Full time
location_onHeredia, Costa Rica