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The Invoice Processing Team Lead will be responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated. Responsible to collaborate with supplier master team and provide support for other PTP related processes. Key Responsibilities Account management for complex, existing and rapidly growing supplier accounts. Contact internal stakeholder and external suppliers and provide supplier service Drive proactive discussions to follow-up, identify and facilitate dispute resolution between suppliers, peers and managers. Actively manage performance metrics for account portfolio Provide monthly metric reports, including any proactive analysis and strategic insights Escalate issues in accordance with escalation policy Preparation and review of management reports in line with Client and Accenture’s requirements Attend client meeting to discuss account performance and address issues, as required Prepare the weekly account analysis and prepare a report to be submitted to the Service Manager Adherence to client’s policies and procedures
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Required Experience Advanced English Bachelor's degree required Minimum 3 years experience Invoice Processing, fraud investigation and supplier sourcing experience preferred Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills 1-3 years of experience in leading and motivating a team to achieve goals Productivity Reporting experience Basic computer knowledge of MS Office to include Excel (V-LOOKUP) Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems Must be able to impose herself himself in front of the team through exceptional knowledge of the business and coaching skills Written and oral communication skills (English) Must be a good team player and be able to communicate easily with Accenture, Client and third parties staff at all levels Responsible and ensures accuracy in the completion of tasks Ability to solve urgent matters and work under pressure Ability to impose a proactive spirit in the team Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus.
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