Descripción:

· Service Delivery

oManage payroll inputs

oAccountable for the verification of the final salary register, deductions reports, statutory reports, etc. (prepared by the vendor) and having the pay outs made

oEnsure compliance with country specific statutory requirements that impact payroll for the respective country

oReview the payroll registers and statutory reports for countries

oEnsure compensation disbursements are happening on agreed dates

oMonitor new legal changes and be alert to ensure legal compliance at country and regional level

oVerify payroll inputs (new hire information, exiting employees’ information, compensation & benefits changes, Time & Absence records) that are sent to the payroll vendor through a system generated auto feed

oVerify payroll inputs being received by local payroll vendors in countries

oTrack deductions and provide these inputs to the payroll vendor.

oManage exceptions requests in accordance with HR Services Service Level Agreements and procedures

oEnsure all pre and post payroll verification checks are completed within assigned deadline dates

oSend final approval of the payroll countries’ to finance/ payment channel to ensure employee payments are made within required timelines

oSolve problems by analytical troubleshooting to avoid delays within the payroll cycle

oSend changes/ additions to insurance brokers, benefits providers, pension providers etc. for insurance enrolment, termination, change of personal details, etc.

oBe flexible to cover team colleagues for holidays/sickness/ peak workloads

· Customer Management

oAct as a member of the HR Service Centre provide outstanding customer service to all internal (and external) customers including any 3rd parties

oEscalate to Tier 3 in accordance with guidelines and ensure tracking and follow through to resolution

oWork closely with HR CoE’s and country HR teams to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers or relevant stakeholders are followed up as appropriate

oDeliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels

oEducate customers to ensure, where possible, services are provided through e-channels and the HR portal

oEnsure individual development and continuous service improvement

· Process Ownership

oAssist in payroll related project (standardization / automation)

oProvide variation reports per payroll cycle for reporting to Finance, Country HR and the HR Shared Service Center leadership.

oComplete all payroll checklists associated with each payment-cycle as per the required timelines ensuring all payroll deadlines are met for the countries assigned.

oArchive all payroll inputs into the share drive

oSupport any payroll and Time & Absences related projects to meet project objectives set Support in country audits, and provide country/regional payroll reports, liaising with Country/Regional Finance teams as needed

oKeep their knowledge up to date and build a strong knowledge database from which payroll specialists can work

*LI-AM2

Experience & education:

· Experience

oRelevant experience of working in payroll processing and administration

oWorking experience with country legislation employment and tax laws as they pertain to payroll processes

oBachelor’s degree or equivalent in Mathematics/ Business/Accountancy or similar

· Languages

oAbility to communicate effectively in English, both written and verbal (90%)

oAny other language based on regional requirements

· Knowledge, skills and abilities (KSAs)

oPayroll knowledge of the assigned countries

oAnalytical skills

oDetail oriented and sense of data quality & accuracy

oImprove continuously

oBuild strong relationship

oAbility to maintain highly confidential and sensitive information

oGood planning skills and organizing capability

oAbility to work independently