Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe’s Customer Experience team goal is to delight millions of customers by advocating for improved experiences and supporting customers when they need help. Through our online resources, communities, and 1:1 care, our team engages with a broad global customer base, from individual consumers to Fortune 100 enterprises.
We are looking for a Technical Product Owner & Systems Analyst for IT Customer Experience Channels and Tools team who would play a pivotal leadership role in rapidly growing chat, messaging, social and community platforms & forums in partnership with business teams to understand business problems and drive end-to-end hands-on sophisticated cross functional development and delivery of the right technology solutions by partnering and maintain existing technologies. You should have a superb communication skill, previous hands-on lead experience on chat, messaging, forum systems and deep technology understanding of how these functions interact with other applications and platforms. You will need to understand how the Customer Experience Technology functions in a highly distributed on-prem and cloud environment. You will have a passion for technology, process and efficiency and have demonstrated a genuine sense of curiosity and a keen desire to work through sophisticated technical challenges at enterprise scale.
What you’ll do Drive Technical Product Management and translate business architecture through the elicitation and definition of technical requirements. Translate business strategy, business goals and business processes into a technical IT solution Assists with technical solution architecture, provide deep domain expertise and recommend solution that meet business needs for new projects Drive complex engineering implementation, development and support for rapid growing chat, messaging, social, community & forum platforms Collaborate with various cross functional teams globally from Business and IT Automate deployment and implement monitoring solutions Drive successful execution of various Proof-Of-Technology (PoT) Ensure high availability/uptime requirements and lead performance tuning of the platform & engineering components Tune On-Premise/Cloud to meet high availability/uptime requirements. Communicate to customer during critical events and lead various operational improvement initiatives Produce platform documentation, data flows and test documentations and capacity reports
What you need to succeed Bachelor’s or Master’s degree in Computer Science, Information Science, Information Technology or Engineering/Related Field 7+ Years of Hands-On IT Experience Driving Technical Product Management, Business Systems Analysis & End-To-End Testing, Technical Documentation Proven track record in Customer Service Experience & strong customer focus. Ability to build and manage cross functional relationships. Excellent interpersonal skills with the ability to maintain and be in control of customers under all circumstances. Shown success in working on Chat & Messaging Platform Development & Administration (eg. Live Person, Zendesk, Genesys) + Omni-Channel Messaging Superb written and verbal communication skills with a strong aptitude for learning new technologies Experience to Drive Sophisticated Technical Implementation including API Integration using REST/SOAP, Integration with Backend systems like MS Dynamics, CRM & ERP Platforms and External Platforms, Design and development of Microservices and APIs. High energy, high integrity, low ego demeanor with customers a must. Excellent Knowledge in Test Automation, Scripting Languages Monitoring Tools, Release Automation Tools, Network Troubleshooting Knowledge Strong multi-tasking skills, analytical and troubleshooting skills and experience, balance priorities to meet aggressive deadlines Self-starter who is excited about learning new technology Patience under pressure - must be able to take care of difficult customer situations with integrity
calendar_todayhace 3 días