Adobe

Retention Manager for Adobe.com (BB-0A26C)

Encontrado en: Neuvoo Bulk CR

Descripción:

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As the Retention Manager for adobe.com, you will be strategizing and executing retention tactics to optimize a multi-billion-dollar Consumer business for Adobe. In this role you will help build the strategy and drive key initiatives to optimize customer retention journey spans key customer segments, business and products, including Student Creative Cloud Edition, Photoshop, and Rush.

As we build out this critical function at Adobe, we are looking for a self-starter who is ready to take on a new and growing challenge! Your critical thinking and analytical skills will help find opportunities for growth, and it doesn’t stop there! As a natural leader, you will collaborate with product, analytics and marketing teams to deliver on growth opportunities and get stuff done. Your drive for results will ensure we beat quarterly targets and grow the business.

Key Responsibilities

  • Build deep product-level insights and identify growth opportunities in key areas of the customer journey to help drive customer retention

  • Drive testing roadmap across surfaces based on and customer behavior insights for the retention business, working closely with Analytics, Customer Support and Marketing teams

  • Prioritize initiatives, ensuring the team is passionate about the activities that will generate the highest value to Adobe

  • Lead a team of specialists across marketing, product, eCommerce, and analytics functions to drive initiatives that lead to ARR growth – and deliver on quarterly growth targets

  • Break down barriers through outstanding relationship-building to ensure that progress is being made and objectives are met

  • Partner with global teams to ensure best solutions are shared and initiatives are rolled out globally where applicable

  • Qualifications/Experience

  • BS/BA with 5+ years marketing, software, high tech, or management consulting experience. M.B.A.a plus.

  • Demonstrable understanding of online commerce models and how to test and optimize customer experiences to deliver results

  • Excellent communication and leadership skills, ability to collaborate across teams and build consensus

  • Demonstrated excellence in conceptual thinking and analytical problem-solving – you love data, and asking the question “why”

  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes

  • Ability to influence & direct multi-functional teams without formal authority while also demonstrating leadership to successfully execute a sophisticated product or technical roadmap.

  • The desire and ability to advocate ground-breaking change and present supporting facts and data to back up your position.

  • Extraordinary communication skills, both verbal and written, at all levels

  • Enjoy working in a highly dynamic work environment, and have global cultural awareness and experience with global teams

  • calendar_todayhace 1 día

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