What you need to know about the job
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Technical Account Managers develop and maintain a strong relationship with customers and HPE assigned account teams to contribute to the overall service experience. Key focus will be delivering proactive services and providing technical guidance to customers. Establish understanding of customer’s business and IT environment Develop and maintain strong knowledge of HPE technologies and HPE Pointnext Services offerings to provide advice and share best practices Identify potential problems and recommend solutions to prevent occurrence Communicate clearly and concisely to demonstrate value add of proactive deliverables Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth Deliver to HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work.
Education and experience required: Bachelor's degree preferred or Associate degree holder (technical field) 2 to 3 years working experience in related fields desired.
Knowledge and skills: Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography Written and verbal communication, presentation, and persuasion skills; mastery in English Customer service Self-starting with desire to learn quickly and develop skills Detail oriented Organize, plan, prioritize and accomplish tasks in timely manner Active listening and influencing Collaborative and team player Data analytics and trend analysis Critical thinking and problem solving Ability to work independently and make decisions with minimal supervision Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word) Issue and resolution management
Optional, highly recommended skills : Experience in troubleshooting in a technical environment Knowledge in server, network and storage technology Ability to analyze trends and make customer solution-oriented recommendations Experience in understanding process of hardware replacement, firmware upgrades and installing patches
Join us and make your mark!
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it?
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