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Credit Management Team Lead willbe responsible for managing the team's workload distribution, ensuring that allmetrics are met, and issues are escalated. Also responsible for gathering andanalyzing financial information of the projects existing and new customers andassess the risk of offering credit to small to medium scale businesses.
RESPONSIBILITIES: Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated. Account management for complex and rapidly growing customer accounts. Provide exceptional customer service to customers and internal stakeholders Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers Actively manage performance metrics for account portfolio Ensure desktop procedure and local work instruction are updated on timely manner Provide monthly metric reports, including any proactive analysis and strategic insights Raise issues/concerns in accordance with escalation procedure Preparation and initial review of management reports in line with Clients and Accenture’s requirements Attend client meeting to discuss account performance and address issues as required Preparation and consolidation of credit management reports Conduct weekly account analysis and prepare a report to be submitted to the Service Manager Assist in the preparation of management reports in line with Clients and Accenture’s requirements Adherence to client’s policies and procedures
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QUALIFICATIONS& KEY SKILLS REQUIRED: Bachelor's degree required Minimum 3 years experience Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills 1-3 years of experience in leading and motivating a team to achieve goals Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems Must be able to inspire herself himself in front of the team through exceptional knowledge of the business and coaching skills Written and oral communication skills (English) Must be a good team player and be able to communicate easily with Accenture, Client and third parties staff at all levels Responsible and ensures accuracy in the completion of tasks Ability to solve complex matters and work under pressure Ability to inspire a proactive spirit in the team Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus.
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