World Vision International

People and Culture Officer, Shared Services (BB-69993)

Encontrado en: Neuvoo CR



The People and Culture (HR) Officer provides administrative support to the People and Culture department in processes such as recruitment and selection, talent management, compensation and benefits, employee relations, performance management, payroll, among others.

This role will work very closely with the Senior P&C Generalist in order to ensure that all processes are managed according to World Vision International policies and procedures providing support managing information, creating reports for internal control, managing logistics for trainings, interviews, activities and coordinating with WV Staff members, managers / team leads and external stakeholders. Also, this role will have a high level performance managing all employee data with confidentiality, accuracy, detail orientation and quality.

The People and Culture Officer will provide an excellent customer service to all WV employees / external stakeholders and maintain close cooperation with other departments. Also will also participate in any ad hoc projects or assignments.


P&C Payments and Documentation Management:

  • Process on a timely matter all P&C related payment requests and expense reports.

  • Manage and file all payments and P&C related documentation.

  • Update on a daily basis payments controls and expense reports.

  • Recruitment and Selection:

  • Support the recruitment process by partnering with universities for posting and advertise the job opening in employment data bases and social media including creation of advertisement material.

  • Participate in job fairs to attract potential candidates or for branding initiatives.

  • Coordinate with hiring managers interview´s logistics and test applications.

  • Coordinate with successful candidate all pre-employment requirements and create employee file.

  • On Boarding Process:

  • Coordinate everything related with the new employee´s the first day and manage all logistics (meeting rooms, inductions, laptop, batch, workstation, keys, policies, contracts, WV branding etc.

  • Manage the monthly induction calendar for new employees.

  • Partner with induction facilitators to ensure the attendance of new starters according to the calendar including logistics ( lotus notes etc.).

  • Coordinate with new employees and hiring managers in order to ensure all activities included in the on boarding process are completed ( online trainings, on the job training, etc.).

  • Data Administration:

  • Manage and update on a daily basis the different P&C controls for recruitment, performance management, benefits, trainings and development, payroll incidents etc.

  • Administrate the employee’s records in Our People including PAF (new staff, termination, changes).

  • Manage Our People Tool to ensure data quality, for inquiries, perform internal audits and include the additional payments.

  • Benefits Coordination:

  • Administrate and update benefits controls on a daily basis.

  • Answer first level enquiries for WV employees related to the insurance (health and life) and glasses allowance.

  • Coordinate with employees cash advances, expense reports and documentation.

  • Be an intermediary between WV employees and the insurance company to process medical claims.

  • Coordinate on a monthly basis the visit of the insurance company representative.

  • Employee Wellbeing:

  • Support the cultural and motivational programs by coordinating and implementing special activities throughout the year for the staff wellbeing.

  • Continuous Improvement:

  • Support continuous improvement culture through identifying development opportunities in HR processes and support the P&C department during the implementation process.

  • Business Acumen:

  • Broad understanding of end-to-end processes.

  • General understanding of global WV operations.

  • General understanding of the humanitarian industry.


  • Bachelors’ degree in business administration with a focus in Human Resources, Human Resources administration, industrial engineering or any other related field.

  • Minimum 2-3 years of experience giving administrative support to an HR department.

  • General knowledge of all HR processes.

  • Intermediate - Advanced knowledge of MS Office.

  • Experience managing HRIS such as Our People, Workday, SAP or others.

  • At least one year implementing activities.

  • High level of English and Spanish language proficiency (advanced level). A third language is a plus.

  • Experience working for multinational companies is a plus.

  • Shared Services industry experience is a plus.

  • Six Sigma, Green Belt is a plus.

  • Preferred Skills, Knowledge and Experience:

  • Excellent Customer Service skills.

  • Written and oral communication skills.

  • Presentation and public speaking.

  • Negotiation and networking.

  • Detail oriented.

  • Ability to work under pressure.

  • Good organization and time management skills.

  • Good problem solving skills.

  • Excellent follow up.

  • Conflict Management.

  • Ability to prioritize.

  • Confidentiality Skills.

  • Customer Service.

  • Shared Services.

  • Metrics & Reporting.

  • Work Environment/Travel:

  • The position requires ability and willingness to travel 5% of the time.

  • calendar_todayhace 1 día

    Empleos similares

    location_onCosta Rica

    work World Vision International

    Autorizo expresamente a la Términos y condiciones