Benefits Operations Team Lead (BB-ED987)
Encontrado en: Neuvoo CR
Descripción:Responsibilities: * Provides support for implementing new benefit plans/programs and implementing changes to existing ones.
Develop standard administrative processes or solutions that align recommendations with HRIS, HRIT, stakeholders, vendors, PSS, and Centers of Excellence. * Leads and/or co-leads supporting cyclical benefits events and activities, such as annual open enrollment, dependent audits, and plan renewals. * Implementation support: Develop implementation and integration strategies for new or changing benefits plans, providers, and processes; including, providing consultation and SME support to internal stakeholders and outside vendors. * Conduct new program readiness assessments and develop/ implements training materials, tools, and resources. * Participate in RFP in vendor selection activities, statement of work and SLA development, cultural onboarding, and integration of new benefits plans and providers into benefits ecosystem. * Seeks continuous improvement, owns service quality at the process level, defines and monitors benefits administration critical to quality (KPI/SLA) metrics, performs root cause analysis on defects, and implements remediation; own continuous improvement strategy. * Responsible for employment decisions for the team, including resource planning, hiring, training, development, performance management, and progressive disciplinary actions. * Lead, role model, and facilitate people processes in line with Roche Leadership commitments, People Practices, and policies. * Through frequent check-ins, ensure that ongoing dialog occurs on Career, Capabilities, Connections, and Contributions. * Build an engaging culture to attract and retain top talent.
Coach team members regarding their individual development and career plan. Key Attributes/Skills: * Extensive US Benefit Knowledge, experience with US Open Enrollments, Workday experience a plus and COBRA plus applicable state and federal employment and labor laws and governmental compliance requirements * Fluent in English Required * Bachelor Degree Required * Experience in a shared service center, preferably in an HR services environment * Ability to influence and work with key HR stakeholders to partner in achieving our strategy. Ability to exert influence to create positive cultural change. * Experience leading a team for more than two years * Proven track record of being able to deliver and work effectively in a matrix organization across geographies and divisions * Years of Experience in US Benefits and People Leadership 5+ years Core Capabilities include: * Living customer centricity through your day-to-day interactions (incl.
needs anticipation, cultural awareness, managing one’s response) * Demonstrating end-to-end accountability (incl.
big picture and impact understanding, engaging others to ensure a successful outcome) * Demonstrating problem-solving (incl.
active listening, critical thinking, process improvements) * Having a growth mindset (incl.
taking risks and experimenting, seeking new learning opportunities, asking and giving feedback) * Collaborate and partner with business, HRIT, HRIS, local stakeholders to support strategy, design, and processes that deliver North America objectives.
Includes analysis, process harmonization, improvements, system innovations, enhancements, functionality
calendar_todayhace 4 días
location_onSantiago de Puriscal, Costa Rica
work 1311 Roche SSC Americas