At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The perks of being an Equifax employee? We offer excellent compensation packages with high-reaching market salaries, along with the works: comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential .
What you’ll do: Interface with Equifax users as a first point of contact for incidents, issues and requests. Work with users to address their concerns, follow run books for issue resolution and guide users on self-service functionality. Basic administrative support and health check activities for various IAM product suites. (Sailpoint, CyberArk, Saviynt etc.) Work closely with IAM Governance to build reports and gather artifacts to assist with internal/external audit responses. Work with users to complete quarterly user access certifications and assist with manual certifications Assist with documentation and maintain run books for operational activities; prepare how-to guides for end users and application owners to address frequent asked questions and common self-service activities. Work with the development team to understand new modules/ functionality and assist with documentation and user communication Build and provide various system reports, health-check/ status reports and metrics
Qualifications: Strong troubleshooting skills Prior support experience and incident/ issue handling Experience with Active Directory/ LDAP Knowledge of ServiceNow, GSuite, writing excel macros for reporting and analysis Ability to run queries and build reports (Splunk, BigQuery etc.)
Extra points for any of the following: DevOps skills like Chef, Terraform, Jenkins, etc Knowledge of Identity Lifecycle workflows (account management) Hands-on experience with Sailpoint or other IGA products Hands-on experience with CyberArk or other PAM products Development skills (Java)
Success attributes of an Equifax employee; does this describe you? Accountability Bravery Curiosity Collaboration Think and act differently Trust Ownership Decide-Execute-Ship
calendar_todayhace 6 días