Responsible enough to work with minimum supervision and provide good results

Responsible for reporting process changes

Responsible for documenting changes to guarantee knowledge transfer

Responsible for process daily situations in regards to delivery the customer commitments

Document all cases and inquiries accurately using Tracking Systems

Give the customers proper follow up in order to meet HP's customer satisfaction standards

Knowledge of Training Material

Provide high quality customer service in every case

Communicate clearly and effectively with customers and clients

Typically 2+ years experience in directly related business

 High School Degree 

 English (fluent spoken and written)

Technical Skills: Microsoft Excel (Beginner)

Microsoft Office

Moderate knowledge of IT and services industry Need basic organizational, analytical and communication skills

Sales skills, Customer Service skills, able to deliver results against objectives; Accelerating Change;

Communication skills (e.g. written, verbal, presentation); Conflict resolution; Negotiation skills; People skills.