Position Overview :
This customer success position will be responsible for the success and maintenance of our current and growing broker customer list through phone and email communication.
Essential Job Functions : Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts Work with customers to ensure they are leveraging ReadyPrice effectively and finding value in our services Become an expert in ReadyPrice and educate customers on the use and benefits of our products Efficiently manage time to focus on essential activities to ensure customer satisfaction, account adoption, and account growth Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes Identify and build advocacy relationships with strategic customers that act as a marketing opportunities through case studies, speaking opportunities, references, etc. Act as the voice of the customer internally; as the steward of the customer relationship, work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from ReadyPrice Such other activities as may be assigned by your manager
Qualifications/ Requirements : Bachelor’s degree strongly preferred, high school diploma or equivalent combination of education and experience required Account / customer management experience preferred Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base Outstanding multi-task task management skills across a varied set of responsibilities Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises Ability to build credibility and trust by understanding and addressing customer requirements Strong presentation, meeting facilitation, and written communication skills Possess strong phone, written and verbal communication skills with excellent presentation skills Extremely self-motivated with a diligent work ethic High level of integrity and strong commitment to building a successful company Ability to work independently as well as part of a team in a fast-paced environment Adept computer skills including proficiency with Microsoft Office Experience with CRM applications preferred
Special Requirements : The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment.
Working Conditions : Office environment with frequent computer use Sitting for long periods of time Hearing, talking, reaching, grasping, standing, and repetitive motions
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.