Manager Customer Service (BB-4DDE7)
Encontrado en: Neuvoo CR
Responsible for synthesizing customer insights to lead improvements in customer experience for improving business results. Responsible for gathering customer insights and intelligence to identify, prioritize and lead improvements in customer experience to achieve improved business results. Customer Experience encompasses relationship, product, solution, services, process and support quality and includes data capture from all customer touch points. Champions the company’s Customer Experience measurement systems to measure, analyze and report on the company and competitive customer experience metrics. Works as a Customer Advocate when making or influencing business decisions affecting customer experience from design through issue resolution. Works as a change agent to translate customer data into actionable insights, build improvement plans, and deliver sustainable Customer Experience improvements to strengthen and support a customer centric quality culture. Builds organizational awareness, knowledge, and passion for customers through targeted proactive communication and efforts to strengthen and support a customer-centric culture.
Education and Experience Required:
Knowledge and Skills:
calendar_todayhace 5 días
location_onSan José, Costa Rica
work DXC Technology