Quality for Order To Cash Deparment (BB-1E6A1)

Encontrado en: Neuvoo CR


Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

QA agent is typically responsible for the testing of the transactions of F&A processes delivered to meet the deal or client standards. Duties include identifying whether functional processes are reliable and meet the client Service Level expectations. QA resources require to hold keen attention to details with strong analytical and problem-solving skills.

A professional at this position has the following responsibilities:

  • Perform quality check/ analysis by performing daily testing of transactions performed by the delivery teams.
  • Perform root cause analysis of errors and create action plans and preventative measures to improve delivery resources’ performance.
  • Facilitate weekly meetings with data to report top errors/ error trends.
  • Generates daily, weekly, and monthly reports in a timely and consistent manner.
  • Demonstrate expert knowledge of processes and related systems to effectively perform daily responsibilities.
  • Support team lead in monthly tasks, such as reporting, error analysis, and process document updates.
  • Demonstrates confidence when completing new or difficult tasks assignments.
  • Raises quality and or scope issues.
  • Assists team lead and delivery team leads in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period.



  • Bachelor's degree preferred.
  • Min 2 years of demonstrated work experience in F&A - OTC processes.
  • Working knowledge of ERP systems (Oracle, Salesforce, SAP, etc.) would be an advantage.
  • Good understanding of Cash Apps, Credit Mgmt. AR Helpdesk, Collections and audit.
  • Professional Skill Requirements:

  • Good financial acumen and financial analysis and diagnosis skills.
  • Proven success in contributing to a team-oriented environment.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    calendar_todayhace 1 día

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    location_onSan José, Costa Rica

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