Descripción:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

We're looking for an outstanding Cloud Support Engineer! You have a desire to resolve sophisticated cases, learn new technologies and thrive in a collaborative environment. You will be instrumental in providing a premier customer service experience to customers and partners.

If you also have 4 years of supporting enterprise customers in the server administration, general networking knowledge of common protocols (such as TCP/IP), we’d love to speak with you!

POSITION OVERVIEW
You will actively resolve highly complex cases raised by our Frontline engineering team on Citrix Cloud products, services and related matters. You will utilize your sleuthing skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is results-oriented and the partnerships make this opportunity one that is very gratifying.

PRIMARY RESPONSIBILITIES
Develop an expert-level technical understanding of Citrix products including Citrix Endpoint Management, Citrix Content Collaboration, Citrix Networking and Citrix Workspace product suites.

Work directly with our Enterprise Customers to resolve high priority and complex issues by Phone, Web, and Remote Session.

Act as Senior Engineer to mentor junior members of the team including delivering deep-dive training and developing technical articles.

Act as an effective technical interface between the customer and Citrix Core Development/DevAnalysis teams.

Develop project management skills through participation in global projects and initiatives to better service our global customer base

BASIC QUALIFICATIONS

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area: