Citrix Systems

Escalation Technical Support Engineer - Mobility (BB-4D6DE)

Encontrado en: Neuvoo CR

Descripción:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

We're looking for an outstanding Cloud Support Engineer! You have a desire to resolve sophisticated cases, learn new technologies and thrive in a collaborative environment. You will be instrumental in providing a premier customer service experience to customers and partners.

If you also have 4 years of supporting enterprise customers in the server administration, general networking knowledge of common protocols (such as TCP/IP), we’d love to speak with you!


POSITION OVERVIEW
You will actively resolve highly complex cases raised by our Frontline engineering team on Citrix Cloud products, services and related matters. You will utilize your sleuthing skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is results-oriented and the partnerships make this opportunity one that is very gratifying.


PRIMARY RESPONSIBILITIES
Develop an expert-level technical understanding of Citrix products including Citrix Endpoint Management, Citrix Content Collaboration, Citrix Networking and Citrix Workspace product suites.

Work directly with our Enterprise Customers to resolve high priority and complex issues by Phone, Web, and Remote Session.

Act as Senior Engineer to mentor junior members of the team including delivering deep-dive training and developing technical articles.

Act as an effective technical interface between the customer and Citrix Core Development/DevAnalysis teams.

Develop project management skills through participation in global projects and initiatives to better service our global customer base


BASIC QUALIFICATIONS

  • You have 4+ years of experience in a technical support environment or field experience, working in enterprise level environments.
  • Ability to develop code/script literacy to read and understand existing product code and/or scripts.
  • Must possess a Bachelor of Science in Computer Science or equivalent experience.
  • Smartphone and tablet devices like Apple iOS and Android Phone.
  • You have demonstrable experience in some of the following or similar technologies: Windows Server Experience - including Windows Server/MS Exchange/ActiveSync
  • Networking experience: SSL, DNS, and TCP/IP
  • Authentication experience: LDAP/Active Directory/Radius
  • Database experience: MySQL or SQLServer
  • What you’re looking for:

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area:

    Tech Support

    calendar_todayhace 16 horas

    Empleos similares

    location_onSan Francisco, Costa Rica

    work Citrix Systems

    Aplicar:
    Autorizo expresamente a la Términos y condiciones