TradeStation

Global Technical Support Specialist, TIL (BB-82D69)

Encontrado en: Neuvoo CR

Descripción:

TradeStation is an

on-line brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation. We have built a team of amazing people who work together in a high-performance culture to provide our clients with exceptional products and services. We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and a generous PTO policy. POSITION SUMMARY: The Global Technical Support Specialist is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets. ESSENTIAL JOB FUNCTIONS INCLUDE BUT NOT LIMITED TO:
  • Assist clients and fellow support representatives with escalated technical issues via telephone and email.
  • Train clients on our proprietary trading software and supported products
  • Provide onboarding support to new clients.
  • Act as a liaison with the client, and other teams in resolving escalated issues.
  • Ability to take ownership of reporting and resolution of escalated issues.
  • Gather and document information needed for Quality Assurance team on client cases, de-bugging, and software rollouts.
  • Participate in product testing.
  • KNOWLEDGE, SKILLS & ABILITIES:
  • Possess superior English oral and written communication skills.
  • Must be dependable, punctual, and able to work in a structured work environment.
  • Must have a confident and positive attitude that supports the goals of Service Excellence as well as be able to work in a team environment.
  • Must be proficient in the areas of Technical Support.
  • Must be energetic and have high attention to details.
  • EDUCATION & EXPERIENCE :
  • Should be able to display a technical, logical thought process.
  • 3-5 years of phone and email Technical Support Experience
  • Preferred Certifications: CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)
  • Having a working knowledge of common information technologies and systems
  • calendar_todayhace 12 horas

    Empleos similares

    location_onHeredia, Costa Rica

    work TradeStation

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