Senior Collections Analyst (BB-3686D)

Encontrado en: Neuvoo CR


At Equifax, we believe knowledge drives progress. As a global data, analytics and Technology Company, we play anessential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?
● We offer excellent compensation packages with high-reaching market salaries, along with the works:
comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities,
schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and
parking, subsidized cafeteria, solidary association and organizational growth potential
● .

What you’ll do:
● Develop solutions and implement action plans to resolve delinquencies in a timely and effective Manner.
● Provide customer service to resolve collection issues.
● Prepare reports for management groups.
● Process and review of refunds and account adjustments.
● Resolve client discrepancies, overpayments and short payments
● Responsible for monitoring and maintaining assigned accounts, customer calls, small balance write offs,
● Manage collection efforts for assigned portfolio of accounts. 
● Conduct detailed research, queries, reconciliation and analysis required to resolve all nonpayment or account disputes. 
● Process payment from customers. 
● Produce account status reports for management review. 
● Typically requires vocational training, internships, or equivalent experience.
● Performs tasks according to established procedures.

● Minimum of 5 years of experience as a Senior Collector
● Performs clerical, administrative, technical, operational or manual work.
● Works well under pressure and a good team player
● Typically requires vocational training, internships, or equivalent experience.
● Performs tasks according to established procedures.
● Completes the job with limited supervision
● Advanced Excel skills ( is a must)
● Process improvement capability
● English and Spanish fluency required (is a must)
● Soft skills (committed, responsible, analytical, effective , problem solving, conflict mediator, multi-tasking, follow-up,
works with basic or no supervision, open to receiving feedback, [positive and negative], etc.)
● Assists others on resolving matters
● Has an advanced level of knowledge
● Cares and watches over the groups objectives and results
● Represents a right hand for its direct leader Confidentiality and professionalism.

Extra points for any of the following:
● G-Suite
● Oracle
Success attributes of an Equifax employee; does this describe you?
● Accountability
● Bravery
● Curiosity
● Collaboration
● Think and act differently
● Trust
● Ownership
● Decide-Execute
● Responsible
● contributes with ideas and imput
● Confidentiality
● Loyalty
● Professional
● Ethical

calendar_todayhace 2 días

Empleos similares

info Full time

location_onHeredia, Costa Rica

work Equifax

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