Service Advisor – Knowledge Management (BB-FB91D)

Encontrado en: Neuvoo CR




We seek a Service Advisor – Knowledge Management who, as an authority, will independently analyze business problems to be solved with process and automated systems. In this role, you will provide Service Management advisory, to identify, evaluate and improve previous assumptions and experiment with innovative ways of bringing Knowledge Management to the user’s fingertips effortlessly and simply.


  • Interface with other processes and/or business functions to ensure processes are put in place to capture data, information and knowledge and leverage benefits provided by the Knowledge Management process and system.
  • Proactively identify variances from plan, propose alternatives, and implement the preferred recommendations.
  • Provide more complex business model design plans for development.
  • Assess requirements, and prioritize them in alignment with process advisors and across the organization.
  • Enhance and influence integration of more complex process areas, including data, education and security across a moderate subset of the organization.
  • Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
  • Other duties as assigned
  • Qualifications


  • Bachelor’s degree in a related field or equivalent experience Minimum of six years of related work experience Confirmed experience in modern Knowledge Management solutions such as AI ChatBot Technology Service Management Lifecycle Agile Ways of Working and Thinking Obsession with the customer experience and continuous improvement ITIL DevOps knowledge/experience Confirmed experience in Service Management technologies
  • Job

    Information Technology

    calendar_todayhace 21 horas

    Empleos similares

    info Full-time

    location_onSan José, Costa Rica

    work Cargill

    Autorizo expresamente a la Términos y condiciones