VMware

Technical Support Engineer - Opportunity for Working Remotely (BB-0B846)

Encontrado en: Neuvoo CR

Descripción:

Job Description

VMware's vRealize Automation product has been rapidly growing and we need additional, talented individuals to meet our customer’s dynamic support needs. The vRealize product line is an enterprise-ready, cloud management suite that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud. This is your chance to be a part of an institution that has positioned itself as an industry leader.

As a VMware Technical Support Engineer, you will be expected to be highly proficient with troubleshooting VMware’s automation products. The ability to research problems and find solutions to a wide variety of problems is paramount. You will also need to quickly isolate technical problems in complex environments often spanning a large number of VMware and non-VMware solutions.

Your duties would include but are not limited to the following:

  • Provide Level 2 Support to VMware Customers and field personnel.
  • Deliver a consistent, positive customer experience.
  • Manage, research, and resolve issues relating to VMware Automation Products including basic isolation of issues located in related third-party products.
  • Craft and manage knowledge base content including problem solutions, best practices, and informational articles.
  • Maintain a high level of proficiency in all VMware, Microsoft, and UNIX technologies.
  • Work in for a collaborative global team environment and mentor junior technicians.
  • Represent VMware, its shareholders, and its partners in only the most professional manner.
  • Required skill sets:

  • Extensive administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems).
  • Experience with basic SQL and Postgres database management and querying for troubleshooting purposes.
  • Familiarity with various Hypervisors (vSphere, Hyper-V, Citrix XenServer, KVM, etc.).
  • Core understanding of Cloud concepts and technologies (vCloud Director, Amazon, OpenStack, etc.).
  • Familiarity with Cloud orchestration tools (Chef, Puppet, vCenter Orchestrator, etc.).
  • Scripting experience a plus (Javascript, PowerShell, VB, Bash, etc.).
  • OS Provisioning experience is also a plus (SCCM, WIM, KickStart, etc.).
  • Real passion for customer engagement; interpersonal and customer service skills are mandatory.
  • Ability to act in an effective and professional manner during moments of high stress.
  • Familiarity with a variety of enterprise management tools and software.
  • Strong commitment to setting goals and achieving results.
  • Education / Background:

  • Bachelor’s Degree in Computer Science or equivalent experience.
  • 4 – 10 years of relevant work experience.
  • VCP, MCSE, MCDBA, and/or various UNIX certifications are a plus.
  • #LIRemote


    Category : Client Support
    Subcategory: Technical Support
    Experience: Manager and Professional
    Full Time/ Part Time: Full Time
    Posted Date: 2021-02-17



    calendar_todayhace 5 días

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