Technical Support Engineer - vCloud Director Team
The Technical Support Engineer is expected to be highly proficient with troubleshooting VMware’s automation products. The ability to research problems and find solutions to wide variety of problems is paramount. The Technical Support Engineer is expected to be able to quickly isolate technical problems in complex environments often spanning a large number of VMware and non-VMware solutions.
The Technical Support Engineer duties include but are not limited to the following: Provide Level 2 Support to VMware Customers and field personnel. Provide a high level of customer service at all times. Manage, research, and resolve issues relating to VMware automation products including basic isolation of issues located in third party products that interact with VMware automation products. Create and manage knowledge base content including problem solutions, best practices, and informational articles. Maintain a high level of proficiency in all VMware, Microsoft, and UNIX technologies. Work in a global team environment and mentor junior technicians. Represent VMware, its shareholders, and its partners in only the most professional manner at all times. Any other duties or project as requested by the Manager/Senior Manager of Enterprise Applications or the Director of Global Support Services.
Bachelor’s Degree in Computer Science or equivalent experience. 4 – 10 years of relevant work experience. VCP, MCSE, MCDBA, and/or various UNIX certifications are a plus.
Education / Background:
Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-01-14