Managed Print Services Focal Point (BB-B13B5)

Encontrado en: Neuvoo CR


You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. Interested in joining us? Let’s talk.

The role is key inside the supplies team on MPS, resource is dedicated to work on daily escalations, analysis and improvement of root causes of the escalations received with an excellent soft skills and time management, as well needs to have a good communication with our stationers to solve any issues on delays, labels, etc also provide accurate forecast based on shipments historical data. Another important part of the role is configure internal systems in orders are flowing between systems properly based on the automation that is key as we handled more than 10 000 orders per day.

Key players on the different projects and new ideas on the team, as they have a good end to end knowledge of the operation, need to have a good communication and team work in order to make it happen and involve the rest of the team on their projects


  • Escalation management

  • Customer Service

  • Cross match different excel reports

  • Data Analysis

  • Skills:

  • Excel skills

  • Customer Escalation management

  • Good English communication writing and speaking

  • Time management & prioritization

  • Continuous improvement knowledge

  • About HP

    HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers’ most complex challenges in every region of the world. More information about HP (NYSE: HPQ) is available at 

    Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you!

    calendar_todayhace 17 horas

    Empleos similares

    location_onHeredia, Costa Rica

    work HP

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