Four Seasons Hotels

Assistant Revervations Manager (BB-C332F)

Encontrado en: Neuvoo CR

Descripción:

Assistant Reservations Manager – Four Seasons Resort Tamarindo

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture and Nature. The local community and their warmth are a key component of our guest experience and our Assistant Reservations Manager will imbue a passion for this destination and the Culture.

Be You:

The Assistant Reservations Manager will demonstrate the following key characteristics:

  • Effective Communication Skills
  • Strong Customer Service
  • Strong administrative skills.
  • Strong knowledge of hotel operations.
  • Master Your Craft:

    The Assistant Reservations Manager is responsible for the effective operation of the Reservations department and maximizing room revenue through management of the room inventory and operational execution of the pricing strategy set by the Revenue Manager and Director of Marketing. Maintain effective communication with the Sales, Conference Services and Front Office teams to achieve targeted goals.

    Desired Skills and Experience:

  • 2-3 Years Experience in Front Office/Reservations management position.
  • Understanding of high-end luxury Resort product.
  • Excellent English and Spanish (Preferred) language.
  • Computer literate (Knowledge of OPERA PMS an asset)
  • Manage room inventory, reservations block assignment, availability controls and overbooking strategy in coordination with Revenue Manager.
  • Execute of the Reservation Department’s policies and procedures and manage the daily operation, following Benchmark Standards.
  • Monitor group blocks pick-up in collaboration with the Sales and Conference Services department.
  • Oversee rate and package code configuration following WRO Distribution Standards.
  • Interviews, trains and schedules the team. Sets development plans and provides performance reviews.
  • Supervises the profile management system (GOLDEN), it’s operational implementation and training adhering to Global Guest Recognition Guidelines set by WRO.
  • Analyzes call volume (ACD) reports including abandonment rate, and take action as appropriate.
  • Manage the reservations team incentive program and compile/publish monthly results by agent.
  • Respond according to the crisis management plan to any resort emergency or safety situation.
  • Provide input for the weekly forecast
  • Connect with us…Join Our Team

    Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

    calendar_todayhace 8 horas

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    location_onTamarindo, Costa Rica

    work Four Seasons Hotels

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