Descripción:

Job Description

· Address customer’s technical requests, issues or complaints (via all communication channels).

· In case of escalation, create and forward case to Solutions Group (Level II)

· Give answers to known post/pre sales technical issues

· Aid with internal knowledge base library accuracy.

· Provide support using available remote support tools if requested.

· Escalate serious complaints according BT complaint process

· Attend internal training.

· Perform other functions related to the position.

· Solve or forward configuration and application questions

· Collect log files and configuration files

· Forward non-tech support issue to related department.

· Active contribution for product improvement.

Qualifications

· Student of Computer Science, Information Systems, or a related field

· Networking knowledge is a plus

· Operating systems Installation and setup knowledge is a plus

· English level B2

· Hands-on problem solver