Greenlee Textron Inc

Customer Care Administrator (Portuguese) (BB-6A10B)

Encontrado en: Neuvoo Bulk CR

Descripción:
Description

Provides 24/7 and outstanding customer care experience as Emerson’s frontline representative. This role is primarily responsible

in handling customer contact inquiries and provide appropriate resolution, through the customer’s preferred and available
communication channels. This role is vital in shaping customer’s first impression on Emerson, as one company; its mission and
core values. This role is expected to support continuous improvement projects to ensure Emerson continues to meet and exceed
customer’s expectations, and to ensure Emerson continues to be easy to do business with to its customers

Responsibilities Duty 1: Customer Transaction Management
  • Responds, logs, and monitors customer chats,calls and e-mails in our business systems
  • Validates customer information and product inquiries, including its levels, classification and tiering
  • Routes inquiries to correct contact or allocates Requests/Tasks/Emails to appropriate support
  • Logs/Records inquiries and new customers in the system including records updating likerequest for address book set-up
  • Handles online store support – from collecting and verifying customer information, recording/registering them, walking them through using the store and submitting request to the appropriate group (ITSS, CVDH etc.)
  • Maintains and updates Sales Office and Business Unit contact list
  • Guides customer on locating reference documents, using online self-service tools and finding correct sales office/BU contacts 
  • Duty 2: Operations Support

    Continuous Improvement and Innovation

  • Participates in projects related to process and quality improvement by hearing the voice of the customers (VOC) in their day-to-day interaction
  • Requirements

    Education:
    Any 4-year course (Business/Management-related an advantage)

    Specific Knowledge:

  • Basic MS Office Application
  • Basic Analysis on customer data (an advantage)
  • Above average communication skills (oral and written)
  • calendar_todayhace 1 día

    Empleos similares

    info

    location_onSan José, Costa Rica

    work Greenlee Textron Inc

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    Autorizo expresamente a la Términos y condiciones