Substance

Technical Support Engineer (BB-38159)

Encontrado en: Neuvoo CR

Descripción:

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Marketers are increasingly relying on Adobe to help them tackle their biggest challenges and increase loyalty, retention, acquisition, and revenue. As a Technical Consultant, your main responsibility will be to provide technical oversight and help Adobe internal teams, customers and partners be successful with Adobe Campaign. You will solve complex technical challenges such as diagnosing multiple data systems via multiple protocols, identifying and recommending solutions that can provide real-time decisions for millions of customers, and helping connect customers to all the products in the Adobe Marketing Cloud.

Your knowledge of databases, programming languages, and web technologies will enable you to provide a level of architectural oversight and technical solutions to achieve customer success. As the specialist of our software, you will be responsible for delivering standard methodologies to other internal groups at Adobe.

What you'll do

  • Perform root cause analysis on customer implementation issues with the goal of enabling both peers and the customer to grow their knowledge of the product.

  • Educate internal technical teams, customers and partners on specific product functionality required to resolve their issues.

  • Work collaboratively with Technical Support team members and members of other Adobe teams such as Consulting Services, Engineering and Technical Operations.

  • Write and present internal informal courses on solving areas of product functionality and implementation.

  • What you need to succeed

  • 3-5 years of equivalent practical experience; Bachelors degree preferred

  • Proven experience in a software environment implementing/supporting complex, multi-tiered enterprise software applications

  • Experience writing and debugging SQL statements, XML/Javascript/HTML are required.

  • Experience with one or more database platforms (PostgreSQL, Oracle, SQL, or MySQL) is required Experience with web services APIs, database connectors, and SOAP.

  • In depth of knowledge of complex, database-centric, internet-based systems

  • Ability to multi-task and work through problems independently Excellent Communications skills (written & verbal)

  • calendar_todayhace 4 días

    Empleos similares

    info Full time

    location_onSan José, Costa Rica

    work Substance

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