ASE Network Support (BB-2C451)

Encontrado en: Neuvoo Bulk CR

The SS7 Surveillance and Restoral position is a senior technical resource responsible for supporting all SS7 network services and applications. Acts as the technical expert and provides guidance to junior personnel in the department. This position strives to improve customer satisfaction by developing tools, processes and expertise to proactively detect service degradation in the network and restore quality service.

Provides technical support and problem resolution for network issues
Performs troubleshooting, issue isolation and corrective action to restore service to customers and trading partners
Provides assistance and consulting to other groups and departments in support of improving customer service
Provides 7X24 on-call pager support
Maintains knowledge of state-of-the-art technologies in voice and data networking, Internet, wireless, and data processing
Participates in cross-functional meetings for service enhancement opportunities, tools development, and reporting enhancements
Analyzes reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue
Develops and executes plans for network systems support and monitoring tools
Manages inter-and intra-departmental issues through effective problem solving, conflict management and resolution, team development, coaching and facilitation
Ensures detailed work plans are of high quality and thoroughly documented
Manages multiple priorities based on severity or urgency of issue
Provides Technical expertise and consulting to internal and external customers.
Drives continuous improvement by leading efforts to improve the existing network architecture, monitoring tools and alarming capability and recommends changes to enhance quality of service
Ensures that detailed network documentation is maintained accurately

Communicates with Network Operations Center and Customer Service Hotline for information gathering and customer status updates during trouble resolution
Works closely with customer’s technical resources and management to resolve issues
Provides updates and information as necessary to all levels of management
Quantifies and describes complex technical issues to customers and internal personnel to promote quicker issue resolution
Ensures trouble tickets from Hotline and Network Operations Center are prioritized and addressed within severity guidelines by the department
Provides superior technical guidance and direction to customers and trading partners for issue resolution

Ensures Manager – Surveillance & Restoral is informed of any severity 1 or escalated issues
Contributes to decision making process with Manager – Surveillance & Restoral
Ensures reported issues and service interruptions are addressed within severity level guidelines
Provides guidance and expertise to support personnel in the resolution of complex service issues

Possesses in-depth technical expertise that is applied to resolve trouble reports and complex service issues
Can quickly move from one issue to another, analyzing and localizing problem to quick resolution
Evaluates configurations and network designs, develops methods for proactive monitoring and trending
Notes trends and chronic issues, develops tools for communications to management or defines actions required to address exception conditions

The qualifications we are looking for are considered a mix of work experience and education.

Minimum Qualifications:

•6+ years Telecommunication Industry Technical experience
•5+ years of experience working with SS7 Networking Protocols (MTP, SCCP, ISUP, TUP, TCAP)
•5+ years of experience working with signaling applications and protocols (ANSI 41, GSM, CNAM, LIDB, Toll Free, SMS, LNP, ANSI, ITU)
•2 + years of experience working with Oracle SBC or Ribbon.

Additional Qualifications:

•Data and voice network knowledge (WAN, T1, DS3, DS0, OC12, etc.)
•Experience working in support environment

Soft Skills:

•Strong leadership skills
•Excellent oral and written communication skills
•Strong control and follow-up skills
•Excellent analytical and problem solving skills
•Additional Experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

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