Provisioning Analyst (BB-927AA)
Encontrado en: Neuvoo Bulk CR
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Provisioning Analyst ensures provisioning of a new Digital Experience, Creative Cloud & Document Cloud organization, enables product contexts to an existing organization, or admin users.
What you'll Do
Creates new accounts for Digital Experience, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination;
Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning;
Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly;
Builds and sustains positive relationships, collaborates closely with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;
Supervises daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress;
Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems;
Completes requests in Service Level Agreement, tracks and fulfills backlog, offers guidance to requestors;
Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions;
Operates in a professional manner when representing the organization both internally and externally.
What you need to succeed
Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude. Must be detail oriented and well organized with the ability to work under pressure. Need to possess strong problem solving skills and flexibility. Need to have an even temperament, with excellent work ethic and commitment.
2-3 years proven experience in provisioning
English (Speak, Read, Write)
calendar_todayhace 1 día
location_onSan José, Costa Rica