Senior Specialist - Citizen Development Process Mining (BB-36BAC)

Encontrado en: Neuvoo CR


Job Description

As a Senior Specialist within Digital Enablement you will be responsible for Process Mining Citizen Development across our Global Business Services (GBS) in partnership with our Process Value Delivery team, Global Process Owner (GPO) Teams, Business Service Center (BSC) Teams and our Company Information Technology (IT) Teams. You will be responsible for reviewing and understanding business requirements to inform the creation of comprehensive, coherent, effective and insightful process models and for supporting the development of process mining analysis for GBS Processes across our citizen developers. He/she will be accountable for process mining citizen leadership, associated governance and change management in line with our Company standards.

In addition to Process Mining Citizen Development responsibilities, this position will also have governance and oversight of Automation and Analytics Citizen Development activities in their respective location

The primary activities include but are not limited to:

Process Mining Citizen Leadership

  • Ensure there is a robust governance framework in place across all citizen development activities for all citizen development applications and in particular for Celonis and any new process mining technologies that are added to the GBS Digital toolkit in the future

  • Ensure that process mining citizen development processes and procedures are defined and adopted by citizen development community and also for automation and analytics citizen developed initiatives.

  • Partner and collaborate with the Process Value Delivery Team, GPO and BSC teams on the development of Citizen developed analysis/bots/cockpits or reporting/ in Celonis, UIPat and PowerBI and for any new technologies in the future

  • Partner and collaborate with Process Value Delivery Team and IT Teams to ensure that standards are understood and can be adopted by the Citizen community

  • Ensure citizen development community is kept up to date with technology updates and ensure citizen developers understand any changes and impact assess application updates for citizen developed deliverables

  • Ensure that all citizen developed initiatives are maintained and sustained within the agreed procedures

  • Understand and develop opportunities for Process Mining projects

  • Establish process mining project scope and requirements

  • Develop a deep knowledge of core systems to locate appropriate project data

  • Partner with Process Value Team to extract, transform and load data for use in process models

  • Demonstrate process models, analysis and cockpits to end users

  • Qualifications

    Education :

  • BA or BS in Computer Science, Data Science, Information Systems, or related field. MSc or MBA desirable.

  • 5-7+ years process mining, data, analytics or reporting experience or related field

  • Lean Six Sigma qualification desirable

  • Formal Project Management certification e.g. PMP or PRINCE2 desirable

  • Skills Required:

  • An analytical problem solver: Strong analytical and problem-solving skills, and ability to work with incomplete or imperfect data and processes

  • Ability to conceive and explain process mining insights: The citizen development lead for Process Mining understands the data points in the process analytics analysis in cockpits and dashboards and is able to articulate where there are process improvement opportunities. Analyzes current state and conceives desired future state, and conceives projects needed to close the gap between current state and future goals.

  • Collaborative: demonstrated experience applying excellent oral and written communication and interpersonal skills working with global and cross-functional teams towards common goals, realizing that the best results come from the combined efforts of diverse teams

  • Persistent and driven: Demonstrated characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts to learning new knowledge and ways of working.

  • Have a foundation in systems development: the process mining lead must understand the system development life cycle; software project management approaches; and requirements, design, and test techniques.

  • Business Knowledge and experience with SAP modules: such as Finance, HR, Sales and Distribution, plus knowledge of information management practices, standards and principles a plus.

  • Subject Matter Expert in the usage and functionality of Process Mining software – e.g. Celonis Analyst, Lead Analyst, Business User, Data Engineer or App Creator training & certification or knowledge

  • Proven experience in Process Mining or Celonis or similar delivery for international/global companies, pharma or regulated companies are a plus

  • Proven leadership and guidance with citizen development strategies and or process governance

  • Experience preparing presentations for and presenting to senior management

  • Proven experience in Solution Architect role on multiple projects/clients a distinct advantage.

  • Demonstrate knowledge of SQL and proven experience with Celonis Intelligent Business Cloud, Celonis SNAP or similar e.g. Process Analytics, Action Engine or Studio is an advantage

  • Jira, Confluence & Bitbucket experience (Atlassian package) a plus

  • Who we are …

    We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

    What we look for …

    In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .




    We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

    Search Firm Representatives Please Read Carefully 
    Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

    Employee Status:



    No relocation

    VISA Sponsorship:


    Travel Requirements:


    Flexible Work Arrangements:


    Valid Driving License:

    Hazardous Material(s):

    calendar_todayhace 1 día

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