SSC Operations Manager (BB-77911)

Encontrado en: Neuvoo CR


Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement. 

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools. 

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best. 

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • What You’ll Do

  • The person should have proven experience managing back-office operations as well as contact center experience focused in customer & consumer support.
  • The role will be responsible for providing leadership and operational support to assigned business areas aligned with the company value chains. In addition to support all aspects of the operations assigned, the individual will also be responsible for all administrative tasks related to managing employees included but not limited to, annual performance reviews, performance plans, disciplinary actions, attend and present results in weekly, monthly and quarterly meetings with different business units, meet and improve performance metrics, and developing a growth career path for the supervised personnel.
  • This role will be involved in strategy implementation and day to day direction based on needs of the business.
  • Develop and foster a great work environment among all employees.
  • Demonstrated operational rigor to set and achieve Key Performance Indicators, and create quick action plans to get back on track when any of the indicators may not be met. 
  • Flexibility to support after hours and/or weekend activities is required.
  • The role is responsible for developing, implementing and supporting PI (process improvement) initiatives to support strategic goals and drive performance improvement. 
  • In addition, reporting and meeting with senior leaders of the organization to show status update on strategy & plan deployment.
  • Qualifications 

  • College or university degree in Business Admin or similar areas or related service experience
  • 7 years’ of experience in similar managerial roles at Shared Service Centers (contact center environment)
  • 7 years’ experience leading large operations teams (250 and up)
  • Knowledge of software packages (MS Excel, Outlook, PowerPoint) or GSuite package
  • Leadership abilities to motivate and work with complex teams is required
  • Advance English Skills
  • Proven record of constant achievements in difficult environments
  • Adaptability, Communication, negotiation and relationship-building skills
  • Ability to understand strategic vision and drive organizational change
  • Strong organization and planning skills
  • Strong ability to multi-task and adapt to changing priorities and tasks
  • Ability to work under stress and tight deadlines
  • Organizational skills & Attention to detail
  • Leadership and the ability to ‘make things happen’
  • Budget Administration
  • Extra Points for any of the Following 

  • MBA is a plus
  • Abroad assignment
  • Great interpersonal and time management skills
  • Work effectively and cooperatively with customers, co-workers, vendors, and/or management
  • Handle fast-paced and challenging job demands
  • A superior work ethic and a dedication to the highest work quality and job excellence
  • Ability to easily connect to people and create empathy and rapport
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Bravery
  • Curiosity
  • Collaboration
  • Think and act differently
  • Trust
  • Ownership
  • Decide-Execute-Ship
  • Team Player, Adaptable, Proactive.
  • calendar_todayhace 20 horas

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