We are 3PILLAR GLOBALWe build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail.Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.
RESPONSIBILITIES Excellent written and verbal communication skills. An open and assertive communication style. Outstanding customer service skills. Ability to independently multitasking and prioritize multiple responsibilities. Strong decisions making skills in a fast-paced environment. Able to think creatively to solve business problems. Ability to foster open communication between multiple groups (especially between Customer Service and Technical Support). Work closely with global peers to facilitate excellent customer experiences in company's best-in-class support organization.
REQUIREMENTS Proficient in Microsoft Office applications (Word, Excel, Powerpoint, Outlook). Knowledge of TSE scheduling and workforce management concepts. Experience with CRM applications (especially Salesforce.com).
BENEFITS Beach House. “Aseisthmus” (after 3 months you can be part of the “Asociación Solidarista”). Certifications (Microsoft .NET, Java, Scrum). Agreements with Costa Rican Universities. Day off (Maternity and paternity leave, Breavement, Graduation, Marriage). Team Building. Learning and Development CR (courses, certifications, Tech training). Wellness Program (Medical service, Psychologist, gymnastics agreements, outdoor activities, financial talks and Soft Skills development). Isthmus Green (volunteer activities: beach cleaning, river cleaning, tree planting, recycling program). Isthmus Applause (recognitions per outstanding performance, anniversary, peer to peer).