HP Device as a Service (DaaS) is a growing business for HP. You will join the Managed Services - Delivery team as technical lead to manage customer onboarding on our IT Service Management (ITSM) ServiceNow platform.
If you are our ITSM Customer Onboarding Project Manager, you will have a chance to: Own and lead all the phases of a customer on-boarding on the ITSM platform Collect Requirements from Customer Account team Design ISTM ServiceNow onboarding project plan with internal transition team and Customer Run Due Diligence with customer Configure the ITSM ServiceNow platform per requirements-Workflows adaptations UAT-Support into production phase Establish and ensure that appropriate Client On-boarding processes on HP ITSM tool are used/followed (such as reporting, risk management, lessons learned, quality, escalating, communications etc.) Lead the overall Customer On-boarding project on HP ITSM tool during Transition/Transformation phases of the deal - report to Deal Transition Manager or Account Delivery Manager Assist in acquiring license requirements and material resources for the onboarding programs
Are you a high-performer? We are looking for an individual with: 3-5 years managing IT/Transition implementation projects Undergraduate Degree (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience)) ITIL certification is a nice to have Effective project management methods Ability to analyze and resolve problems Focus on customers Design and deliver presentations Influence management in defining customer needs ITSM Admin & Config experience 3 Year minimum (preferred Service Now) JAVA Programming expertise/experience preferred Computing Degree-ITIL foundation (certified preferred)-Basic Project Management skill Testing/QA experience