Solutions Consultant - San José, Costa Rica - Arkose Labs

Arkose Labs

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Arkose Labs is looking for an experienced Solution Consultant to join our team in Costa Rica to help us on our quest to create an online environment where all consumers are protected from malicious activity.

You will partner with our customers, and prospects to determine the most effective means to eliminate malicious bots within their business.

Working hand in hand with our Sales and Customer Success teams, you will collaborate to design effective solutions through a business and technical discovery process encompassing people, process, and technology.

Each member of The Solution Consulting team actively contributes toward achieving our goals. We are dedicated, respectful, and have the highest standards of ethics and integrity. We rise to the challenge, take ownership and strive to win a positive outcome. The team harnesses a fun, positive, and collaborative environment.

We are devoted to a long-term commitment to development and growth that encourages each of us to realize our potential.

Primary Responsibilities:

Partner with a small team of Account Executives and Customer Success Managers to navigate complex, multistakeholder opportunities
Effectively communicate with stakeholders ranging from individual contributors to Clevel executives
Assist in driving the discovery process and uncover critical business pains
Provide a value centric approach to solutions design and implementation
Prepare and deliver valuebased demonstrations linking our solutions to achieving customer objectives and alleviating pain
You will help design and build a Solution Definition with the customer and internal stakeholders, optimize the Arkose solutions' value, and build a foundation for scale
You will work on designing, implementing, and tracking Proof of Value (PoV) engagements and the associated KPIs and success criteria
Drive the Arkose solution forward through crossfunctional collaboration with the Sales, Product, Customer Success, Engineering, Marketing, and other teams
Constantly seek to expand your knowledge and skillset to move your performance and career to the next level

Must-haves:

5+ years as a Solution Consultant, Sales Engineer, or equivalent experience in a rapidly growing SaaS organization with fraud and abuse prevention solutions
Knowledge of JavaScript, HTML, and languages such as Python, PHP, Go or NodeJS
Excellent written and verbal communication skills, an outgoing personality, and a proven ability to deliver compelling presentations
A consultative, curious approach to solving customer business challenges
Experience identifying and prioritizing business pain points and associated metrics
The ability to listen to the customer and pivot ondemand to address the customer's needs while maintaining the overall objectives of the meeting
Processoriented yet able to adapt and understand optimal next steps quickly
An understanding of both client and serverside web technology and development

Nice to have

Experience with sales methodologies such as Challenger Sale and MEDDPICC
Experience with encryption, authentication, authorization, and web security
Experience with Postman, JSFiddle, CodePen, and browser Developer consoles
Practical experience with developer IDEs such as VS Code
Ability to write SQL statements

Why Arkose Labs?

WiFi and Phone stipend
Home office set up assistance
Stipend for additional medical benefits
Join an earlystage, fastgrowing startup with pioneering technology built by passionate and ambitious people.
Work with some of the biggest names in the market, such as Microsoft, Paypal, EA, Github, Twitch, Roblox, Twilio, and Minecraft
We value
your unique contributions, perspectives, and experiences.
Be part of a diverse and highperforming environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

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People - independent thinkers making data-driven decisions and taking project ownership
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Teamwork - building trust, respect, and integrity to openly communicate and constructively challenge one another
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Customer Focus - customer empathy and problem-solving obsession
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Execution - actions with precision, professionalism, and urgency
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Security - our lens for implementing processes, procedures, and programs

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law.

In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.