Tier 1 - San José, Costa Rica - E2E TECHNOLOGY SOLUTIONS

E2E TECHNOLOGY SOLUTIONS
E2E TECHNOLOGY SOLUTIONS
Empresa verificada
San José, Costa Rica

hace 2 meses

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

beBee Recruiter


Descripción

Tier 1 Vacante Fresca
:

E2E TECHNOLOGY SOLUTIONS


Publicado el:
,

por E2E TECHNOLOGY SOLUTIONS.


Descripción de la Empresa:
Servicios.


ACERCA DE LA VACANTE
Funciones del Puesto

  • Responsible for providing 7 / 24 / 365 help desk service and systems monitoring.
  • Able to travel in and out of the GAM to perform ISP installations and troubleshooting.
  • Able to resolve all tier 1 issues and consistently maintain high first call resolution metrics.
  • Adhere to establish Service Level Agreements and Key Performance Indicators.
Requisitos del Puesto

  • 12 years of IT HelpDesk experience.
  • English level 100% (write, speak)
  • Bachelor's degree in Computer Science or equivalent experience.
  • Troubleshoot software and hardware issues, Windows OS and Microsoft Office (Excel+).
  • Networking background / CCNA, Networks+. CompTIA A.
  • Field technician experience, willing to travel in and outside the GAM to perform Internet setups.
  • Knowledge in telecommunications is a plus.
Experiência Deseada

  • 1 2 years of IT HelpDesk Experience
  • English level 100%

OTROS DETALLES
Area del Puesto

Telecomunicaciones

Ubicación del Puesto

Tibas, San Jose, Costa Rica

Nível Académico

Bachillerato Universitario

Nível de Cómputo

Soporte Técnico


Idiomas:

Inglés: 100%

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