Customer Service Agent- English - Belén, Heredia

Job summary

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. We are looking for a Customer Care Representative to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products.

Responsibilities

• Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
• Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
• Follow up on their cases until proper resolution.
• Document all interactions including all details required in the correspondent CRM.
• Report complaints and product safety.
• Achieve a consistent performance considering all KPIs requirements.
• Comply on deadlines on LMS courses.

Qualifications

• High School Degree. Technical Degree is a plus.
• 0-2 years of related experience.
• Proficiency in English. (Bilingual English-Spanish, C1 )
• Understanding of CRM (Preferable ).
• Open to both experienced and entry-level candidates in customer service.
• Computer, internet and e-mail literacy.
• Microsoft Office Package knowledge (Power Point, Excel, Word).

Descripción del trabajo