Help Desk IT Site Support Engineer Ii - Lagunilla, Costa Rica - Thermo Fisher Scientific

Thermo Fisher Scientific

Empresa verificada

Lagunilla, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

beBee Recruiter

Descripción

What You Will Be Part Of

When you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe.

Your work will have real-world impact, and you will be supported in achieving your career goals.

Position Description

Qualifications

BA degree OR equivalent combination of education and experience
Bachelor's degree in computer science or a related field
2+ years of experience in technical support or a similar role
Proficiency in Windows and Mac operating systems

Roles & Responsibilities

Fix and diagnose hardware, software, and network systems issues
Identify and increase critical issues to senior technical staff as needed
Maintain accurate and detailed records of all technical issues and resolutions
Enforce to standard procedures, follow detailed processes, and identify and bring up inconsistencies with standard operating procedures, and knowledge articles
Follow up with clients to ensure their issues are resolved to their happiness
Stay up to date with the latest technology trends and advancements in the industry
Collaborate with team members to develop and implement new technical solutions and process improvements
Deliver training and support to clients on new technology systems as needed
Attend meetings and training sessions to know the latest with organizational changes and updates

Minimum Requirements

Knowledge of networking, VPN (Virtual Private Network), and remote access tools
Excellent problemsolving and analytical skills
Ability to make decisions within defined criteria
Strong verbal and written communication skills
Ability to work independently and multifunctionally with team members
Strong time management and organizational skills
Ability to adapt to changing technology and client needs
Good attention to detail and accuracy
Ability to work with partner service providers to order equipment or additional services, dispatch vendor or in house field service, and provide a customer centric handoff to other service providers
Prior experience with Service Now or a comparable SM (Service Management) Application

Required & Technical Skills

Fix and support peripheral devices
Software installation at PC level.
Read, Write and Speak local language.

Desired Skills

ITIL Certified
A+ Certification
Network+ Certification
Certified Apple Support Technician
Cisco CCNA Certification

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Accessibility/Disability Access