Order Management Team Lead, Customer Service - Heredia, Heredia
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Sólo para miembros registrados Heredia, Heredia, Costa Rica
hace 1 mes
* Este rango salarial es una estimación realizada por beBee
Job summary
Huntsman is seeking an Order Management Team Lead, Customer Service supporting the Huntsman Advanced Materials (AdMat) Division located in San Jose, Costa Rica. This position will report to the Customer Service Manager.
Responsibilities
- Manage a team of Customer Service Representatives to drive delivery of exceptional customer service, specifically:
- Coach and motivate Customer Fulfillment Representatives to meet KPI targets.
- Identify and implement ways to increase overall team performance and efficiency.
- Administer annual reviews and performance improvement plans.
- Ensure the team has the knowledge and skills to meet customer expectations.
- Collaborate with other Customer Fulfillment Team Leaders to ensure alignment on best practices.
Qualifications
- Bachelor's degree in a quantitative field such as Logistics, Accounting, Supply Chain, Business, Engineering etc.
- Supply chain or commercial exposure, with proven track record in at least one of the following: order management, supply planning, logistics, demand planning.
- Language skills: Fluent in English and Spanish. Portuguese a plus
- SAP / ERP software process knowledge advantage
Descripción del trabajo
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