GDS DM Data Maintenance Administrator - Escazu, Costa Rica - emerson

    emerson
    emerson Escazu, Costa Rica

    hace 3 semanas

    Emerson background
    Descripción
  • Candidate must demonstrate the ability to understand, assess and handle Master Data create and update processes.
  • Candidate must be skilled to identify process improvements and follow approved job aids. Strong organizational, document management, and communication skills required.
  • Maintain, change, or create Customer-Vendor Master Data related requests in the Master Data Governance system.
  • Perform create and update Customer-Vendor Master creations from different ERP managed within the Emerson Organizations.
  • Responsible for customer-vendor master data quality and accuracy, Ensure and enforce proper usage of GDS and Internal control policies and procedures.
  • Responsible for monitoring work queues for new requests,
  • Responsible for completing assigned tasks within SLA targets.
  • Responsible of issue resolution follow up with DM Management and business unit partners.
  • Accountable for training completion and process adoption.
  • Communicate escalation of issues as needed.
  • Develop and maintain comprehensive understanding of all Customer-Vendor Master Data and process-related policies and procedures to effectively interface with internal and external clients and to proactively comply with audit requirements.
  • Liaise between other groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level.

    • Requirements

    • Solid oral and written communication and interpersonal skills (English & Spanish); Portuguese will be a Plus.

    • 1-2 years of experience and knowledge in Master Data governance, processes, and Master Data set-up or Financial Accounting (P2P, R2R, O2C),is a distinct advantage.

    • Maintain Excellent Key Performance Indicators and takes care of internal operation improvements.

    • Prior experience in Shared Service or Customer Service Centre in a support function is a plus.

    • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.

    • Demonstrated communication skills with a focus on customer service.

    • Detailed oriented

    • Collaborative Team player

    • Analytical thinking
    Systems required:

    • Microsoft Office 365 (Word, Power Point, Excel, SharePoint)

    • Microsoft Outlook (email, calendaring)

    • ERP System experience Oracle, SAP, JDE is a distinct advantage.