ZScaler Cloud Security Engineer - Otro, Costa Rica - IBM

Descripción

Introduction

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world.

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting.

In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients.

Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

• Implement and configure the ZScaler security solution to protect the organization's networks and systems.
• Administer and maintain the ZScaler infrastructure, including ZIA and ZPA solutions, policy management, firewall rules, web traffic inspection, event logs and content filtering.
• Collaborate with the information security, network teams and external vendors to enforce consistent security policies across the organization and participate in security infrastructure implementation and improvement projects.
• Customer-

Facing Support:
Engage with customers, utilizing excellent verbal and written communication skills to address technical issues and provide support.

• Network Security Expertise: Apply strong knowledge of networking concepts, SSL/TLS, VPNs, and other network security protocols.
• Cloud Technologies: Utilize expertise in Cloud technologies, including Azure and AWS, to ensure secure and efficient network operations.

Required Technical and Professional Expertise

• Experience implementing and administering the ZScaler security solution.
• Strong knowledge of information security, networking, and system architecture.
• Experience with relevant security protocols and technologies such as VPN, SSL/TLS, IPsec, Firewalls etc.
• Communication Skills: Excellent verbal and written communication skills in English, with a strong ability to engage with customers effectively.
• Customer-

Centric Approach:
Experience in customer-facing roles, delivering exceptional service and support within Zscaler environments.

• Networking Troubleshooting: Ability to troubleshoot complex networking issues, backed by a solid understanding of networking concepts and protocols.

Preferred Technical and Professional Expertise

• Recognized ZScaler certifications such as Zscaler Digital Transformation Administrator (ZDTA) or Zero Trust Certified Associate (ZTCA) are preferred.
• Security and network certifications such as CompTIA Security +, CySA, CCNA, CCNP or equivalent experience.
• Knowledge and experience in Cloud environments such as Azure, AWS and IBM Cloud.