EMEA KYC Operations Supervisor - Heredia, Costa Rica - Citigroup
Descripción
The KYC Operations Supervisor is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory/document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure
Advise a KYC a Compliance and Controls team (10+ employees)
Complete KYC records with accurate client information and documentation in a timely manner
Ensure information and documentation complies with local regulation and Citi standards
Update KYC forms and client profiles according to policy requirements
Follow up with clients to ensure information is received on time
Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
2-5 years of experience in internal control functions within the U.S.; particularly in AML/KYC, Operational Risk, legal or other control-related function in the financial services industry
Good interpersonal skills, ability to interact with Senior Management, verbally and in written communications (Spanish and English)
Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner
Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging
Comfortable navigating complex, highly matrixed organizations
Education:
Bachelor's degree/University degree OR equivalent experience
Job Family Group:
Compliance and Control
Job Family:
Business KYC
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ) .
View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .
View the EEO Policy Statement ) .
View the Pay Transparency Posting )
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.