Latam Payroll Supervisor - San José, Costa Rica - cloudpay

cloudpay

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

The person in this position will supervise the LATAM team to ensure the accuracy of payroll and payroll-related information for our LATAM Customers and for internal & SSAE 16 audits, in addition to processing payrolls in accordance with all established statutory requirements and internal processes.

Excellent customer service skills, the ability to resolve customer issues using effective problem-solving skills and the ability to multi-task are essential.

Daily Duties and Responsibilities:

Supervise the Latam team including one on ones with direct reports
Ensure with the team that all deadlines are met
Manage and resolve customer enquiries and ensure timely responses
Maintain updated documentation to ensure accuracy and adherence to procedures prior to processing
Maintain payroll information, files and records to provide uptodate reference and audit trail for compliance
Process and review payrolls if required by the business
Analyze payroll related information to ensure accurate distribution of funds and payroll
Partner with the Implementation Consultants to ensure successful knowledge transfers are completed between Implementations to Operations
Main responsible to ensure correct performance of inhouse payroll system Actively participate in regional and global initiatives to ensure standardization across CloudPay

This position is key to meet the team's objectives, and will be working closely with the manager to meet the operations SLAs.

Attributes and Experience Required:

years of experience in Latam payroll processing
years of experience supervising team members (desired)

Fluent in English and Spanish (Portuguese is a plus)
Experience with Latam Payroll process engines
Organizational skills to meet deadlines, assertive thinking and decisionmaking
Bachelor's degree preferred but not required
Strong communication and collaboration skills
Team player with ability to share information and interact positively with others
Knowledge of International business processes and cultures, and an ability to communicate internationally at all levels
Flexible approach to working hours Forward thinking, able to plan and organize own workload

Package and Benefits:

Competitive annual salary and benefits package 15 vacation days plus public holidays
Birthday leave
Flexible remote working
Private Medical, Dental and Life Insurance
Personal and professional development opportunities
Friendly working environment