Xavi Chaverri

Experiencia en comunicación , servicio al cliente, Ventas, administrativo (supervision, manager).

Conocimiento en el area de Turismo, Hotelería y Wellness.

EXPERIENCE

STORE & HOLISTIC CENTER MANAGER

Bagua Center Miami Florida

2021 - 2023

Responsible for the communication and relationships with costumers, facilitators, potencial clients and all types of public .

Establish and drive a multi-channel communications strategy IG, Facebook and Web.

Management of planning and agenda for events, classes and private sessions.
Tracking and creating schedules for staff.
Recruitment, training, supervision and evaluation of the working conditions of collaborators.

Customer Service queries and complaints. Recruiting, training, supervising and appraising staff. Supervision and support in store direct sales .

GUEST SERVICE AGENT

Hotel Esencia Playa Santa Teresa Cobano, Costa Rica

2016- 2019

Excellent customer service and professional interaction skills necessary to provide guests with the ultimate experience

Welcome guests and assist in checking them in.

Answer inquiries and provide information clearly and efficiently. Complete transactions while handling money responsibly and counting out change accurately to prevent errors.
Answer calls, send additional services, and redirect incoming calls for guests.

CONCIERGE

Las Mareas Dream Resort Guanacste, Costa Rica

2014-2016

First point of contact between guests and an organization.
Responding queries, direct phone calls, emails and travel planning, agenda, events, transportation, etc.
Coordinate any hospitality and tourism services to ensure the best experience for the guest.

SKILLS

• Spanish / English
  Front End Coding 
• Problem-Solving
•  Computer Literacy
• 
  Project Management Tools 
• Strong Communication
•  Tolerance

EDUCATION

BACHELOR OF PUBLIC RELATIONS   2011
Universidad Interamericana

TOURISM MARKETING CERTIFICATE   2015 

Universidad Latina de Costa Rica 

INTERNSHIPS COMMUNICATIONS ASSISTANT   2012-2013

 Museum of Contemporary Art and Museo de Historia y Numismática

YOGA TEACHER  2022

Synergy Center Miami Florida

CERTIFICATIONS & COURSES

· Tourism Marketing
· Social and Environmental Responsibility.
· RYT 200 Yoga Teacher registered with Yoga Alliance
 

LANGUAGES
English / Spanish