Wilson Chaves

• Provided technical support across multiple departments for hardware, software, and user access.
• Resolved incidents and requests using a ticketing system, meeting SLA requirements.
• Supported Windows and Linux environments, performing basic system and user troubleshooting.
• Troubleshot network connectivity issues (IP, DNS, VPN, printers, Wi-Fi).
• Escalated complex issues to senior teams and vendors following standard procedures.
• Maintained IT inventory, monitored systems, and handled equipment purchases and deployments.

• Provided technical support across multiple departments for hardware, software, and user access.
• Resolved incidents and requests using a ticketing system, meeting SLA requirements.
• Supported Windows and Linux environments, performing basic system and user troubleshooting.
• Troubleshot network connectivity issues (IP, DNS, VPN, printers, Wi-Fi).
• Escalated complex issues to senior teams and vendors following standard procedures.
• Maintained IT inventory, monitored systems, and handled equipment purchases and deployments.

Cisco CCNA V7

Enterprise Networking, Security, and Automation