Tamara Rojas

I am a bilingual professional with experience in customer service and account management, focused on supporting business operations through effective back office services. My expertise lies in managing customer accounts, processing data, and ensuring smooth communication between teams to optimize workflow efficiency. I have been responsible for handling customer inquiries, managing accounts, and processing orders, while also providing essential administrative support to ensure accurate data management and timely responses. My ability to analyze customer needs and streamline internal processes has contributed to improved service delivery and customer satisfaction.
With a strong orientation towards operational excellence, I contribute with my skills in communication, conflict resolution, and customer experience management, adding value to the professional environment. By streamlining processes and resolving issues effectively, I help improve service delivery and contribute to the overall success of the company.
I am committed to delivering high-quality support in data management,ensuring that all internal operations run smoothly and align with the company's goals.

Customer Service Agent- Amazon

Outstanding and appropriate tone of voice in specialized care. This is when answering incoming calls, giving advice when questions about products arise, giving the best recommendations in the sales part and also managing personal data based on customers accounts. As well as advising on the company's own terms and conditions, according to the company’s image.

Responsible for problem solving, genuinely seeking solutions, seeking to solve the process of expediting orders and correcting post-sales problems. Handling payment and billing issues, based on individual customer accounts, making returns or with delivery statuses of packages and products. Focused in sales market, soft sales as well.

Ingles Avanzado
2015-2020 CENTRO EDUCATIVO BILINGUE NUEVA ESPERANZA, HEREDIA. Bachillerato con educación diversificada (2020)
Nivel universitario: 2021-2022- UNIVERSIDAD DE COSTA RICA, ESCUELA DE CIENCIAS SOCIALES. 

2023-actualidad- UNIVERSIDAD LIBRE DE DERECHO