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Steven Hernandez

Steven Hernandez

Insurance Verification Trainer

Atención al cliente / Soporte

Cartago, Cartago

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Sobre Steven Hernandez:

Organized, proactive and reliable professional with 4+ years of experience known for providing a successful resolutions for issues improving customer and corporate experience.
A natural leader capable of take action plans whenever is necessary and willing to take on added responsibilities to reach organization and career goals.
Always looking for new challenges to continue growing and learning.

Experiencia

Company:

SMILE DIRECT CLUB
Revenue Cycle Management Trainer (November 2020 - 2023
Creation of Training Material through MS Excel, Word, SharePoint, and PowerPoint.
Responsible for our Work Instructions/Job Aids update and creation.
Participated with Customer Care’s Insurance Cross-Trainings. Insurance Subject Matter Expert.
Accountable of training new team members (Online/On Site) and responsible for their performance review and providing Knowledgebase refreshers.
Learning & Development Voiceover participation.

Educación

High School Bachelor’s degree,
Liceo Braulio Carrillo Colina
  MS Excel Course
(Beginner), Business Consulting Academy.
LANGUAGES
  Poder e Influencia Positivos
Assertive Communication Workshop, Manager’s ToolBox Costa Rica.

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