Sebastian Acuna Cordero

Dedicated, charismatic and oriented on good practices for the development of the company, with more than 10 years of experience on managing company’s must value interests, processes implementations and information analysis. Always seeking for the best results either for customers and the company.

GCM Commodities Group - Account Executive Manager, Jan 2019 to Nov 2023.
Customer building, relationship engagement, technical and general solutions, order
management and auditng for O2C, sales strategy and training, VIP customer
management, business decision making and negotiation, new processes
implementation and automation.
Max achieved goal: negotiated and acquired a liquidity fund for the company (IS Prime)
and creation of work flow for problem solutions within the company.

Cargill Costa Rica, Billing OTC Analyst, – Jun 2017 – Jan 2019
In charge of Cargill’s billing and shipments compliance and assurance reports and
invoicing creation, order processing and billing for Cargill´s food suply chain. Point of
contact for case management and troubleshooting within supply chain and solver within
OTC process.
Max Achieved goal: lead on project for SharePoint creation for OTC troubleshooting and
LEAN project implementation.

Thomson Reuters, Order Management Expert, July 2014 – July 2017:
SME, Senior Case Manager for Order Processing Finance operations. Global invoicing,
billing troubleshooting and reporting, analysis on billing processes and development,
quality and accuracy. Quality assurance and couching for order processors and new
processes development.
Max achieved goal: Project implementation within OTC department which was able to
collect more than 2 million dollars in past due invoices.

Procter & Gamble, Procurement Administrator: July 2012- July 2014:
Contractor for professional services for procurement, credit cards maintenance,
reporting, conciliations and administrative assistance, audits, credit card policy and use
compliance, fraud investigation and reporting on suspicious activities on corporate card.
Max achieved goal: Standardization and centralization for department´s communication.

Bank of America, Fraud Analyst: May 2010 – June 2012:
Fraud detection, ATM Fraud and credit cards at Bank of America, Anti Money Laundry
training, BSA training, FDCPA training, (Fair Debt Collection Practices Act), sensitive
banking information management, customer management.

• 3 years on Business Administration major. UCR
• 2008 - High School Diploma, Liceo de Escazu