Santiago Uzcátegui Gamboa

¡Hola! Soy Santiago Uzcátegui, microbiólogo y químico clínico y consultor de sistemas y servicios de salud. Mi pasión es ayudar a las organizaciones del sector salud a desarrollar y estandarizar procesos operativos y administrativos; así como a enfocar esfuerzos de las empresas hacia la mejora continua de procesos.
Como parte crucial de la mejora de procesos, también me dedico a trabajar con desarrolladores de software para que puedan desarrollar soluciones digitales más adecuadas gracias a un mejor entendimiento de las necesidades técnicas de sus clientes.

Hi! I’m Santiago Uzcátegui, microbiologist & clinical chemist and healthcare systems & service consultant. As a professional, I’m passionate about helping healthcare organizations to develop and standardize operational and administrative processes; as well as focusing the efforts of companies towards continuous process improvement.
As a crucial part of continuous process improvement, I also work with software developers so that they can develope more suitable digital solutions for healthcare organizations due to a better understanding of the technical needs of their clients.

University Proffesor of General Chemistry for Nursery Students,
Universidad Hispanoamericana
JANUARY 20203
• Encouraged student participation and productive class discussions.
• Implemented effective classroom management strategies.
• Informed all students of classroom and program policies and procedures.
• Promoted an open and interactive classroom environment for enhanced
learning.
• Prepared educational material to enhance the learning process for students.

Regional Project Manager for Clinical Laboratories, Centro American
Consulting & Capital
JULY 2021 - OCTOBER 2022
• Responsible for strategic planning of the companies dedicated to provide
clinical exams in Honduras and Costa Rica.
• Prepared reports and analyzed business data.
• Worked with software developers to create new digital solutions for the
organization.
• Provided optimal assistance to the General Manager and handled a variety of
tasks.
• Worked closely with Unit Manager to ensure timely completion of administrative
tasks.
• Worked to ensure successful project execution according to established
objectives, timelines, and costs.
• Elaborated operational protocols, manuals, instructions and other necessary
documents for the implementation of a quality management system and
obtain the ISO 9001 standard certification.
• Executed competency assesment for technical personnel.

Technical Director for Clinical Laboratories, Blue Medical
DECEMBER 2019 - JULY 2021
• Managed the clinical laboratories operations of the company.
• Brought forth excellent customer service of the Department.
• Ensured the compliance of every quality control process and prepared
operational reports.
• Trained my staff on the use of analytical equipment, biological sampling
procedures, clinical laboratory results meaning and interpretation, excellence
in customer service and other relevant issues for the Department.
• Worked closely with the medical staff to achieve a better understanding of
the possible applications of clinical tests and the meaning and interpretation of
the results. This collaboration was useful to solve complex clinical cases.
• Worked with software developers to create new digital solutions for the
Department in order to automatize processes.

Technical Subdirector for Clinical Laboratory, CORPOLAB S.A.
OCTOBER 2018 - DECEMBER 2019
• Executed technical procedures to analyze biological samples.
• Planned the maintenance routine for analytical equipment.
• Planned the calibration and quality control (internal and external) routine for
analytical reagents.
• Improved the purchasing process due to a semi-automated system to
predict and advise the best time to make purchases of supplies.
• Trained Microbiology students during professional practice and internship
period.
• Prepared reports of reagents and analytical equipment proficiency through
the data obtained during the internal and external quality control assessment.

University Proffesor of General Chemistry for Nursery Students,
Universidad Hispanoamericana
JANUARY 2019 - AUGUST 2021
• Encouraged student participation and productive class discussions.
• Implemented effective classroom management strategies.
• Informed all students of classroom and program policies and procedures.
• Promoted an open and interactive classroom environment for enhanced
learning.
• Prepared educational material to enhance the learning process for students.

Microbiologist and Clinical Chemist, LABIN
JANUARY 2018 - OCTOBER 2018
• Guaranteed the compliance of the biological sampling protocols.
• Ensured the adherence of the staff to the customer service protocols.
• Executed manual procedures to analyze biological samples in order to offer
fast reponse periods.
• Planned the supply of consumables and reagents in the laboratory.
• Solved assertively customer doubts and concerns about their clinical results.

Bachelor's degree in Microbiology and Clinical Chemistry, UCIMED
JANUARY 2013 - MARCH 2018

Master's degree in Project Managment, OBS Business School
APRIL 2023 - APRIL 2024 (EXPECTED)