Ricardo Bolaños Huertas

Accommodating Tourism/Costumer service agent/Sales executive with 6 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, and different software. Highly motivated and driven to achieve set goals and targets.

Customer Support Wintoro Sportsbook

Santa Ana, Lindora. Costa Rica.

Costa Rica. Costa Rica.

Employed comprehensive benchmarks to establish and monitor customer service standards.

Assigned and designated job territories to customer care staff according to performance and history.

Conducted surveys to determine customer opinion of products and services.

Assisted in development of system security protocols.

Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Customer Retention Agent  Support Services.

San Antonio Belen  Costa Rica

Oct 2022 Oct 2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services, and company information.

Processing Agent Multi Service Center

San José Costa Rica

Oct 2021 Oct 2021

Responded to customer inquiries and requests related to insurance products and membership.

Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.

Provided members with optimum sales and service experience to enhance member affinity to company.

Reservations Executive  Lands in love Vegan Experience Hotel and Resort

San Ramón  Costa Rica

Nov 2020 Aug 2021

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle

Travel Counselor BCD TRAVEL Lagunilla

Apr 2018  Apr 2018.

Travel agency services for different companies

Reservation provider agent, all kinds of advice in area of Tourism

Management of reservation software and all kinds of search engines for tourism

Communicated benefits and information regarding international travel insurance with clients and obtained best rates.

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Arranged travel accommodations for groups, couples, executives, and special needs clients.

Arranged travel accommodations for groups, couples, executives, and special needs clients.

Hispanoamerican University Companies Management

Feb 2010 Aug 2015

Imcompleted, it is missing 2 courses to finish.

Santa María De Guadalupe Santo Domingo De Heredia

Jan 2005 Dec 2009

Centro Cultural Costarricense Norteamericano

Jan 2013 May 2015